Jared Spool
April 11 2:00PM
It's impossible for an organization to flip a switch, turning off their product mindset to start innovating great experiences. Instead, they must embark on a journey where every step, no matter how tiny, gets them closer to their goal of delighting customers.
In this entertaining presentation, Jared will show you the path successful organizations have taken on their journeys. You'll learn how to create an integrated feedback system. You'll see the benefits of formulating a solid experience vision. And, you'll learn why it's critical to shift your organization's culture past risk-aversion.